Complaints

At Panakeia (UK), we aim to provide a high quality service. 

If you have a complaint or concern about the service you have received from any of the staff working at Panakeia (UK), please let us know. 

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned. This may be the approach you try first or please ask to speak to our Clinic Manager who will try and resolve your complaint straight away.

Where we are not able to resolve your complaint in this way and you wish to make a formal complaint you should do so in writing. If a complaint is made orally, this will need to be documented a copy of the complaint record will be given to the complainant. 

Please send your written complaints to:

Jaspreet Adhen

Clinic Manager

Panakeia UK

35B Bushmead Avenue

Bedford

MK40 3QH

Or email: jaspreet@panakeia-uk.com 

We keep strictly to the rules of medical confidentiality. If you are not the patient, but are complaining on their behalf, you must have their written permission to do so. A signed authority by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this.

We will acknowledge receipt of your complaint within 2 working days and aim to have fully investigated within 28 working days from the date it was received. If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish. When we consider your complaint, we will investigate the circumstances and make it possible for you to discuss the problem with those concerned. We will ensure that you receive an apology if this is appropriate and take steps to make sure any problem does not arise again. You will receive a final letter setting out the result of any practice investigations

If you feel are unable to discuss your complaint directly with us, you can contact the following organisations:

Care Quality Commission on 03000 616161

General Medical Council 0161 923 6602